Refund Policy

At the time of the initial retainer, adjustments can still be made to the invoice. Large additions and subtractions are accepted up until the balance is paid in full. There is a guaranteed minimum payment of 85% of the original proposal. Any liability on the part of Lei Floral Rentals is limited to the full refund of monies paid minus the retainer fee.

Due to fluctuating flower prices, price increases may occur and will be passed onto the customer if their rental includes fresh flowers. The customer will be notified as soon as Lei Floral Rentals is made aware of these increases. Lei Floral Rentals will send the customer an invoice for the additional cost, to be paid within 30 days of the event.

Delivery, Setup and Pickup: 

Price is for 1 setup/location only. Additional fees will apply if the desired rental item is to be moved from the ceremony to the reception, or anywhere else. If you need any item moved from the ceremony, to the reception, or anywhere else. An additional moving and setup fee will be required. Our arches, arbors, pillars, and backdrops are very large and do not fit through normal doorways. Some of them have to be dissembled, which will require our movers and/or florist to remove the florals, dissemble the item, transport it to the new location, then reassemble, and re-apply the florals. We require our own team to move any items unless approved from us prior to the event. This is due to insurance, which will not cover anyone outside out team or a industry professional to handle our items.

Please be sure to check with your venue to confirm our rentals will fit in the desired space.

All orders include delivery, setup, and pickup, with a pickup time of no later than 9:00 PM, and delivery within 20 miles of our warehouse. Pickups past 9:00 PM will incur an additional fee. The delivery cost for orders outside of 20 miles is typically a dollar a mile, but will be determined based off of location and whether or not it involves setup from our movers and/or florist. Please email us and we can give you a quote for this price based off these two factors.

Any pickups past 9:00 PM are subject to a late night pickup fee, which can be found below.

9:30 PM charge of $50

10:00 PM charge of of $100

10:30 PM charge of $150 

11:00 PM charge of $200 

11:30 PM charge of $250 

12:00 AM charge of $300

No rentals can be left outside overnight, including the altars, arches, or backdrops of any kind, as well as all floral arrangements.

The arches cannot be in the rain due to damage. If there is rain coming and the arch is outside we will come get the arch early.

No one is allowed to transport, take-down, or move our product without prior written approval.

Any damage incurred to our product beyond natural wear while renting our items will be charged to your card in the amount of 3 times the rental price of the item.

If an item is not returned within the rental agreement period of time, you will be charged 4 times the rental cost of the item and will be allowed to keep the item.

Your credit card information is safely stored and will be deleted once the items are returned.

All décor must be communicated to Lei Floral Rentals to preserve the consistency of wedding/event. Any décor for the wedding/event not provided by Lei Floral Rentals is not be guaranteed by Lei Floral Rentals even in cases where Lei Floral Rentals items are integrated. In such cases, any alterations deemed necessary will be made to preserve consistency and Lei Floral Rentals will be blameless.

Lei Floral Rentals is limited by the rules and guidelines of the location(s) and site management. Negotiation with the officials for moderation of guidelines is the responsibility of The Customer;Lei Floral Rentals will offer technical recommendations only. Reimbursements will not be made for unused items due to venue limitations not communicated to Lei Floral Rentals.

We require a 90 day cancellation notice, otherwise your retainer cannot be partially refunded. In the event of a war, fire, tragedy, pandemic, natural disaster, or other emergencies within 90 days of your wedding/event, we will move your retainer free of charge to another date.

Retainers will not be refunded in full, they will exclude the payment processing fees, as well as any time we spent in communication with you, the time spent forming this proposal, any time spent working on your event preparations, fees charged by our banking institution for refunds, and may include the fees associated with us making this available online for you to rent online.

Lei Floral Rentals reserves the right to cancel this contract if at any time Lei Floral Rentals feels that the obligations cannot be met. Lei Floral Rentals will credit the amount paid, minus any actual costs incurred up to that point that Lei Floral Rentals informs you.

Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules [including the Optional Rules for Emergency Measures of Protection]. The arbitration hearing shall take place in Philadelphia, PA before a single arbitrator. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.